Help Center
Frequently Asked Questions
Find answers to common questions about Cloudora, free trials, subscriptions, billing, account management, and customer support.
Cloudora is a cloud-based business management
platform provided by CLOUDORA LLC.
It helps businesses and teams organize
customer information, projects, tasks,
collaboration, reporting, and everyday
business operations from one online workspace.
No.
Cloudora is a cloud-based service
that can be accessed through a supported
web browser.
No traditional desktop software installation
is required for normal use.
Yes.
Eligible Cloudora subscription plans include
a 14-day free trial so you can explore
the service before the paid subscription begins.
The exact trial and billing terms are shown
before checkout.
No.
Cloudora does not charge a separate setup fee
unless a specific service, plan, or offer
clearly states otherwise.
Online subscription payments are processed
securely through Stripe.
During checkout, customers are redirected
to a secure Stripe-hosted payment page
to enter their payment information.
No subscription fee is charged during
the stated free-trial period.
If a payment method is collected during signup,
your paid subscription may begin automatically
when the trial ends unless you cancel beforehand.
If you have selected a paid subscription
and provided a valid payment method,
your subscription may automatically continue
as a paid subscription after the trial period.
The applicable price and billing frequency
are displayed during checkout.
You can cancel your subscription through
your account or billing dashboard when
that option is available.
You may also contact our support team
if you need assistance with cancellation.
If you cancel before the free trial ends,
your subscription will not renew into
the next paid billing period.
If you believe you were charged incorrectly
or experienced a billing issue,
please contact our support team.
Refund requests are reviewed according to our
Refund & Cancellation Policy
.
Depending on the subscription options available,
you may be able to upgrade or change your plan.
If you need assistance,
please contact our support team.
Payment card information entered on
Stripe-hosted checkout pages is processed
by Stripe.
Cloudora does not directly receive
the full payment card details entered
on those Stripe payment pages.
Cloudora is designed as a web-based service.
You can access the platform through
supported browsers and devices,
subject to your account permissions
and internet connectivity.
You can contact our support team by email at
support@cloudoracloud.com
or through our
Contact Us
page.
Ready to get started with Cloudora?
Explore our plans and start your 14-day free trial.